Privacy Policy

Protecting your personal information

Privacy and Notices:

a. Privacy: IP telephony utilizes, in whole or in part, the public Internet and third party networks to transmit voice and other communications. FGL Telecom is not liable for any lack of privacy which may be experienced by any FGL Telecom Customer with regard to its services. Please refer to FGL Telecom’s Privacy Policy for additional information.
b. Notices: Notices to Customers shall be sent to the email address on file for the Customer at FGL Telecom’s offices and will be considered given on the date sent out by FGL Telecom to the party concerned. Please refer to Section 3 of this Agreement regarding a change of e-mail address.
c. FGL Telecom Inc. Privacy Policy: FGL Telecom regards its Customer’s privacy as one of its most important values and believes that its Privacy Policy will give the Customer confidence whenever they use FGL Telecom services. The following is a summary that outlines how FGL Telecom collects, uses and discloses personal information:


1. Purposes.

FGL Telecom collects personal information to:
Help provide the Customer with better service delivery
Understand each Customer’s needs in order to recommend appropriate products or services
Better manage its own operations
Comply with legislative requirements
Prevent fraud and protect FGL Telecom and its Customers from possible fraudulent actions
FGL Telecom will advise the Customer of the reason it collects personal information when or before such information is collected.


2. Consent.

The Customer’s knowledge and consent to the collection, use or disclosure of personal information is required, except where inappropriate to do so.


3. Limits.

FGL Telecom will limit its collection of personal information to that which is necessary for the abovementioned purposes. This collection shall only be done by fair and lawful means.
FGL Telecom will not use or disclose personal information for any purposes other than those for which it was collected, except with the consent of the individual or as required by law. When we provide information to third parties, such parties are required to adhere to confidentiality agreements to ensure that the Customer’s information remains safe and secure.
Third parties include FGL Telecom agents, other communication service providers (to enable service delivery outside Canada), collection agencies, emergency services and law enforcement agencies. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.


4. Accuracy.

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.


5. Security.

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Each and every FGL Telecom employee must abide by FGL Telecom’s Privacy Policy.
Only authorized FGL Telecom employees are permitted to have access to a Customer’s personal information and such access is limited by need. If a customer calls FGL Telecom’s Customer Care department with a concern or complaint for example, the representative is allowed to access only the personal information that he or she needs to address that concern.


6. Customer Access.

Upon request, the Customer shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information.
The Customer may challenge the accuracy and completeness of the information and have it amended as appropriate.


7. Definition: “Personal Information”.

Means information about an identifiable individual and includes information about the Customer’s FGL Telecom VoIP service selections.

Information that is publicly available (such as a public directory listing of a name or information that is printed on a business card – including the Customer’s address, telephone number and email address) is not considered personal information.